Legal Information

1. Data Controller
The data controller is contentreachlab, located at Via Marche 1, 65012 Cepagatti, Pescara, Italy. Email: [email protected]. Phone: +39 377 1938204.

2. Types of Data Collected
We collect personal data that you voluntarily provide when filling out our contact form, including: full name, email address, subject/interest, and the content of your message. We also collect technical data automatically through cookies, such as IP address, browser type, operating system, referring URLs, and page visit timestamps.

3. Purpose of Processing
Your personal data is processed for the following purposes:
a) To respond to your inquiries and provide the requested services;
b) To manage our business relationship, including invoicing and contractual obligations;
c) To comply with legal obligations under applicable Italian and EU law;
d) To improve our website and user experience through analytics (only with your consent).

4. Legal Basis for Processing
Processing is based on: (a) performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR); (b) your explicit consent (Art. 6(1)(a) GDPR); (c) legitimate interest in responding to inquiries and improving our services (Art. 6(1)(f) GDPR); (d) compliance with legal obligations (Art. 6(1)(c) GDPR).

5. Data Retention
Personal data provided through the contact form is retained for a maximum of 24 months from the last interaction, unless a longer retention period is required by law or a contractual relationship is established. Technical data from cookies is retained in accordance with the Cookies Policy.

6. Data Sharing
Your personal data may be shared with: our hosting provider (for website operation), our email service provider (for correspondence), payment processors (Stripe, for transaction handling), and analytics providers (only with your consent). We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. International Transfers
Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data is protected in accordance with GDPR.

8. Your Rights
Under the GDPR, you have the right to: access your personal data (Art. 15); rectification of inaccurate data (Art. 16); erasure ("right to be forgotten") (Art. 17); restriction of processing (Art. 18); data portability (Art. 20); object to processing (Art. 21); withdraw consent at any time (Art. 7(3)). To exercise these rights, contact us at [email protected].

9. Right to Lodge a Complaint
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.

10. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

1. Acceptance of Terms
By accessing or using the services provided by contentreachlab ("we," "us," "our"), located at Via Marche 1, 65012 Cepagatti, Pescara, Italy, you ("Client," "you") agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Services
contentreachlab provides content strategy, copywriting, brand voice development, and related content services as described on our website. Service scope, deliverables, timelines, and pricing are defined in individual project proposals or invoices.

3. Project Scope & Amendments
Any changes to the agreed project scope, deliverables, or timeline must be documented in writing and may result in additional fees. We reserve the right to adjust timelines if Client-provided materials or feedback are delayed beyond the agreed milestones.

4. Payment Terms
Invoices are payable within 14 days of issuance unless otherwise agreed in writing. Late payments may incur a statutory interest rate of 8% per annum plus a fixed recovery fee of €40, in accordance with Italian Legislative Decree 231/2002. All prices are inclusive of applicable taxes unless stated otherwise.

5. Intellectual Property
Upon full payment, all final deliverables and associated intellectual property rights are transferred to the Client. contentreachlab retains the right to display work in portfolios and case studies unless the Client requests otherwise in writing. Pre-existing materials, frameworks, and methodologies used in service delivery remain the property of contentreachlab.

6. Confidentiality
Both parties agree to keep confidential any proprietary information exchanged during the course of the engagement. This obligation survives termination of the agreement for a period of 24 months.

7. Limitation of Liability
contentreachlab's total liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including loss of revenue, profits, or data.

8. Termination
Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client is responsible for payment of all work completed up to the termination date. Pre-paid fees for uncompleted work will be refunded proportionally.

9. Governing Law
These Terms of Service are governed by the laws of the Republic of Italy. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Pescara, Italy.

10. Amendments
We reserve the right to amend these Terms at any time. Material changes will be communicated via email to existing clients. Continued use of our services after notification constitutes acceptance of the amended terms.

1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember certain information about your visit.

2. Types of Cookies We Use
a) Strictly Necessary Cookies: Required for the website to function properly. These include session cookies for form submissions and preference cookies (e.g., your cookie consent choice stored in localStorage). These cookies do not require consent under the ePrivacy Directive.
b) Analytics Cookies: Used to understand how visitors interact with our website. These are only activated with your explicit consent.

3. Specific Cookies

4. Managing Cookies
You can control and manage cookies through your browser settings. Disabling strictly necessary cookies may impair website functionality. You may also clear cookies stored by your browser at any time.

5. Third-Party Cookies
Our website may include embedded content (e.g., Google Maps on the contact page) that sets its own cookies. These third-party cookies are governed by the respective third party's privacy policy.

6. Changes to This Policy
We may update this Cookies Policy to reflect changes in technology, legislation, or our operations. Any updates will be posted on this page with a revised date.

1. General Policy
At contentreachlab, we are committed to delivering high-quality content services. If you are not satisfied with our work, we offer the following refund provisions in accordance with Italian consumer protection law (D.Lgs. 206/2005).

2. Right of Withdrawal (Cooling-Off Period)
If you are a consumer (natural person acting outside your trade, business, craft, or profession), you have the right to withdraw from any service agreement within 14 days of purchase without providing any reason, in accordance with Art. 59 of D.Lgs. 206/2005. To exercise this right, notify us in writing at [email protected] within the 14-day period.

3. Exceptions to Withdrawal
The right of withdrawal does not apply if: (a) the service has been fully performed with your prior express consent and acknowledgment that you lose the right of withdrawal; (b) work has commenced on your project with your explicit request before the withdrawal period expires.

4. Refund for Defective or Substandard Work
If the delivered work materially deviates from the agreed project scope or quality standards outlined in the project proposal, you may request a revision at no additional cost. If revisions cannot resolve the issue, a proportional refund will be issued based on the percentage of incomplete or non-conforming deliverables. Refund requests must be submitted within 30 days of delivery.

5. Partial Refunds
For projects paid in installments, partial refunds are calculated based on the work completed at the time of cancellation. If a deposit has been paid but work has not yet commenced, the full deposit will be refunded within 14 business days.

6. Refund Processing
Approved refunds will be processed within 14 business days using the original payment method. You will be notified via email once the refund has been initiated. Bank processing times may vary.

7. Dispute Resolution
If you are unsatisfied with the resolution of a refund request, you may escalate the matter by contacting us directly at [email protected]. We aim to resolve all disputes amicably. As a last resort, disputes may be submitted to the competent courts of Pescara, Italy.

8. Contact
For refund requests or questions, contact: contentreachlab, Via Marche 1, 65012 Cepagatti, Pescara, Italy. Email: [email protected]. Phone: +39 377 1938204.